Welcome to Camp Kitchen Sales! We’ve compiled answers to the most common questions about our products, delivery, and services to help you prepare for your next outdoor adventure. If you don’t find what you’re looking for, our friendly team is always ready to assist!

Products & Orders

What types of camping products do you offer?
We specialize in everything you need for outdoor cooking and dining! Our range includes camping stoves, cookware, cutlery, tableware, teapots, coffee makers, coolers, water filters, and delicious camping food. Whether you’re a solo hiker or feeding a family, we have the gear for your adventure.
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and checkout faster in the future.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information and never store your complete card details on our servers.

Shipping & Delivery

Where do you ship?
We ship worldwide! However, please note that some remote areas and parts of Asia may have limited availability or extended delivery times due to logistical constraints.
What are your shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): via DHL or FedEx, delivered within 10-15 days after shipment
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after shipment
How long does order processing take?
We process all orders within 1-2 business days before shipment. This includes verifying and securely packing your items for their journey to you.
Can I track my order?
Yes! Once your order ships, we’ll send a confirmation email with a tracking number so you can monitor your package’s journey right to your doorstep.
What if I provide an incorrect shipping address?
Please double-check your address during checkout! We’re not responsible for misdeliveries due to incorrect information provided. Contact us immediately at [email protected] if you notice an error.

Returns & Refunds

What is your return policy?
We stand by our products! If anything isn’t quite right, you have 15 days from the date of receipt to initiate a return. Items must be unused and in original packaging for a full refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] to arrange a return. We’ll guide you through the process.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The timing depends on your payment method and financial institution.

Contact & Support

How can I contact customer service?
Reach out to us anytime at [email protected]. Our team of outdoor enthusiasts is here to help you gear up for your next adventure!
What are your business hours?
Our team monitors emails during regular business hours (9AM-5PM EST, Monday-Friday), and we strive to respond to all inquiries within 24 hours.
Need further assistance? Contact our friendly team at [email protected]
We’re here to help you create unforgettable outdoor memories!

Happy exploring from the Camp Kitchen Sales Team!