At Camp Kitchen Sales, we stand behind the quality of our outdoor gear. We want you to be completely satisfied with your purchase of camping stoves, cookware, water filters, and all your adventure essentials. If you’re not happy with an item, our hassle-free returns and exchanges process is here to help.

Our Return Policy

We accept returns and exchanges within 15 days of you receiving your order. Items must be in new, unused condition with original tags and packaging intact.

Please Note: For health and safety reasons, we cannot accept returns on Camping food, Water filters and treatment products that have been opened or used, and any Cutlery or Tableware that has been removed from its original packaging.

How to Return an Item

Follow these simple steps to return or exchange your item:

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack Your Item: Securely package the item in its original packaging with all accessories and documentation.
  4. Ship Your Return: Send the package to our address at:
    Camp Kitchen Sales
    4747 Duke Lane
    Keyport, US 07735
    Please include the RMA number clearly on the package.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • You will receive email confirmation when your refund has been processed

Exchange Process

To exchange an item for a different size or color, follow the standard return process. Once we receive your return, we’ll ship your new item promptly. For expedited exchanges, you may place a new order and return the original item separately.

Return Request Email Template

Copy and paste the template below to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Camp Kitchen Sales Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please specify reason] I have read and understand the return policy terms. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Damaged or Defective Items

If your item arrived damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and provide a prepaid shipping label when appropriate.

We’re committed to ensuring you have the best gear for your outdoor adventures. If you have any questions about our returns process, don’t hesitate to reach out to our team of outdoor enthusiasts!

Happy exploring,
The Camp Kitchen Sales Team