Shipping Policy

Welcome to Camp Kitchen Sales! We’re passionate about equipping you with reliable, high-quality gear for your outdoor adventures. We understand that getting your equipment on time and in perfect condition is part of the adventure. Here’s everything you need to know about how we ship your orders and our hassle-free return policy.

Shipping Information

We ship globally (excluding Asia and a few remote regions). Our goal is to process and dispatch your order as quickly as possible so you can get out there and explore.

• Order Processing Time: 1-2 business days after payment is confirmed.
• Standard Shipping: Shipped via DHL or FedEx.
  • Delivery Time: 10-15 business days after dispatch.
  • Flat Rate Fee: $12.95
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Delivery Time: 15-25 business days after dispatch.

You will receive a tracking number via email once your order has been dispatched so you can follow its journey to your doorstep.

Our Hassle-Free Returns & Exchanges

We stand behind the quality of our outdoor gear. If you are not completely satisfied with your purchase, we’re here to help.

Return Policy Overview

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be in new, unused condition with all original tags and packaging intact.

Step-by-Step Return Process

1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Please use the subject line “Return/Exchange Request – Order #[Your Order Number]” and include:
   • Your Order Number
   • Product Name
   • Reason for return or exchange
2. Wait for Approval: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions.
3. Pack Your Item: Securely package the item in its original packaging, including all accessories, manuals, and documentation.
4. Ship Your Return: Clearly write the RMA number on the outside of the package and mail it to:
   Camp Kitchen Sales
   4747 Duke Lane
   Keyport, US 07735

Return Shipping & Refunds

• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent) or a defective product.
• Lost Packages: We recommend using a trackable shipping service. We cannot be responsible for return packages lost in transit.
• Refund Processing: Once we receive and inspect your returned item:
  • Refunds will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-7 business days.
  • Original shipping fees are non-refundable.
  • You will receive an email confirmation once your refund has been processed.

Exchanging an Item

To exchange an item for a different size or color, please follow the standard return process outlined above. Once we receive your return, we will ship your new item promptly. For a faster exchange, you may place a new order online and return the original item separately.

Damaged or Defective Items

If your item arrives damaged or is defective, please contact us immediately at [email protected]. Include your order number and photos of the damage, and we will quickly arrange for a replacement or refund and provide a prepaid shipping label if appropriate.